Returns

We want every purchaser to buy with confidence.

If you believe an item has been materially misdescribed, please contact us as soon as possible so that we can assist.

Consumers purchasing under applicable Polish or European Union consumer legislation may have a statutory right to withdraw from certain distance contracts within 14 days of receiving the item.

Business, trade, institutional, and professional purchasers do not generally benefit from these statutory withdrawal rights.

Because the items offered are often rare, unique, fragile, or of significant cultural or historical value, purchasers are requested to contact us before returning any item so that appropriate return arrangements can be agreed.

Returns should always be securely packed and sent using a suitable tracked service appropriate for the value and nature of the item.

For full details concerning:

• statutory consumer withdrawal rights,

• the legal guarantee of conformity,

• returns for material misdescription,

• refunds,

• return shipping,

• high-value returns,

• diminished value,

• inspection of returned items,

• and all applicable conditions,

Export-Control Returns

Unless otherwise agreed in writing, the Purchaser shall be solely responsible for obtaining every export licence, re-export permit, customs authorisation, cultural-property approval or other governmental permission required under the law of the country from which the Item is being returned.

The Purchaser shall bear the direct costs of obtaining such authorisations and of arranging secure, insured and appropriately tracked return transport, to the extent permitted by applicable law.

The Item must not be exported or dispatched in breach of any applicable law.

For the purposes of these Terms and Conditions, evidence of return shall mean evidence of lawful dispatch.

Where applicable law permits Julia Woodward to withhold reimbursement until receipt of the Item or evidence of its dispatch, reimbursement may continue to be withheld until the Item has been lawfully returned or lawfully dispatched in accordance with all applicable export, customs and cultural-property legislation.

 

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This Shipping & Returns Policy is intended as a summary only. Purchasers should also consult the Terms and Conditions of Sale, which contain the detailed contractual provisions governing shipping, delivery, export licensing, returns, statutory Consumer rights, and related matters. In the event of inconsistency, the Terms and Conditions shall apply, subject always to mandatory applicable law.

please refer to our Terms and Conditions of Sale.